I hope you guys had a wonderful weekend. Mine was aweseomesauce...I got to celebrate homefries's 13th Birthday in Mystic Aquarium and it was so much fun.
Unfortunately the weekend didn't get off on the right foot and I felt like a bad yogi.
Before heading to CT, we headed to Advantage Rent a Car in JFK Airport (same building as Dollar car rental) to pick up our SUV. Since my sister does not drive, I was going to rent the car and drive it so we needed to use my CC. When my sis placed the order online, no where did it mention that we had to have X amount of dollars on the card for a deposit as well..that is when things took a turn for the worse.
The woman that was "helping" us might have been the most disgusting individual that I have EVER encountered in customer service. I should have seen this coming because the couple ahead of us who was returning their car made a statement that since the moment they picked up their car, it had been a horrible experience (talk about foreshadowing).
Our plan was to go to the bank and make a deposit so we could rent the car but when we asked the lady if she knew where the bank was, she replied "somewhere in the airport" very dismissively. She continued to speak down to us and even used the term "these people" when speaking about us to her co-worker right in front of our faces and when my sister said something to her, her reply was "I am not talking behind your back, I am right here". She continued to speak about us as if were not standing right there and I could feel my blood boiling.
I tried so hard to keep my cool and even tried to calm my sister down so things wouldn't escalate but this person was making it SO hard and I broke. I finally yelled "OMG you are such a C*nt". That was the first time that I ever said that to anyone and I was shocked that it came out my mouth.
Finally the manager came out the back office and said she would take over and I thought, finally someone who knows what customer service means. Nope. Another co-worker who was only upfront to hear me say the C word told the manager what I said. She asked me if I called one of her employees out of her name and I said yes. With that, we were not allowed to rent a car at this location. Did she bother to ask us what transpired? Nope.
After we left, I felt horrible. Because of ME and my words we were not able to rent the SUV. I felt like I ruined my niece's birthday. I woke up the next morning and prayed and meditated. I asked God to forgive me for my actions and prayed that we would get their safely in my mom's car. I begged the Universe for forgiveness...for letting that woman break my character.
The Universe heard me and reassured me that I am not a bad yogi. On the way up to CT, I was reading Do your Om Thing and I came across a quote that I have heard many times but I NEEDED to hear it at this moment.
We made the choice that we would not let that encounter ruin our weekend and it didn't... but we will NEVER go back to that location (side-note, they have 1 star on yelp so they definitely need to clean house)